PRIVACY POLICY

Protecting your privacy and personal information is a top priority at Serene Goal. We are committed to ensuring that your data is secure and that you feel confident when using our services.

By accessing our website at serenegoal.com, using our services, or providing us with your personal information, you acknowledge and agree to the practices described in this policy.

Information We Collect

We may collect and process the following types of data about you:

1. Information You Provide:
   • When you fill in forms on our Website, correspond with us via email, phone, or other means, register to use our services, subscribe to our newsletter, or participate in surveys, we may collect information such as your name, email address, phone number, and delivery address.
   • When using our services, you may provide additional information such as product choices, customization preferences, and content for printing on posters or greeting cards.
2. Information We Automatically Collect:
   • When you visit our Website or use our services, we may automatically collect certain information, including device-specific details (such as hardware model and operating system), technical information about your computer (such as IP address and browser type), and details of your interactions with our Website and App.
3. Information from Third Parties:
   • We may receive information about you from third parties, such as payment processors or service providers, in order to facilitate your use of our services.

How We Use Your Information

We use the information we collect about you for the following purposes:

1. To provide access to our Website, App, and services.
2. To fulfill orders and provide customer support.
3. To communicate with you about your orders, account, or any inquiries you make.
4. To personalize your experience and provide tailored recommendations.
5. To improve our services, conduct research, and analyze data for internal purposes.
6. To send marketing communications about our products and services, subject to your preferences and consent.
7. To comply with legal obligations and protect our rights.

We do not sell your personal data to third parties. However, we may share anonymized or aggregated data for analytical purposes.

Marketing Communications

We may send you marketing communications about our products and services if you have provided your consent or if we believe there is a legitimate interest. You have the right to unsubscribe from these communications at any time.

Media

When you upload images for personalised greeting cards or posters, please rest assured that they will not be displayed on the website. These images are solely intended for the creation and production of the requested products. We do not use these images for any other purpose, and they are securely stored and processed in accordance with our privacy policy.

Data Storage and Security

We employ strict security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, so we cannot guarantee absolute security.

Disclosure of Your Information

We may disclose your personal information to third parties in certain circumstances, including:

• To service providers and business partners who assist us in delivering our services.
• In connection with a business transfer or acquisition.
• To comply with legal obligations or protect our rights.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and data portability. You also have the right to object to processing and lodge a complaint with a supervisory authority.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our Website, and we may notify you via email. 

Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us at info@serenegoal.com.

Cookie Policy

We use cookies to enhance your browsing experience and improve our services. By using our Website, you consent to the use of cookies in accordance with this policy. You can manage cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our Website.

For more information on the types of cookies we use and how they affect your experience, please refer to our Cookie Policy.